Everything we sell is digital, delivered the moment payment clears. There is nothing to return, so the question is when a refund is due.

When we refund without question

• The file will not download or arrives corrupted, and we cannot fix it for you.
• You were charged twice for the same order.
• You received the wrong file — a different title from the one you ordered.
• The edition does not match its description in a way that matters to you.

Ask within fourteen days of purchase, with your order number, and we refund to the original payment method. Allow five to ten business days for it to appear.

Right of withdrawal, and how it ends

Consumers in the European Union and the United Kingdom normally have fourteen days to withdraw from a distance purchase. For digital content there is a statutory exception: once delivery has begun with your consent, that right is lost.

At checkout you are asked to agree to immediate delivery. By completing the order and starting the download, you consent to immediate performance and acknowledge that you lose the fourteen-day right of withdrawal. This is the exception in Article 16(m) of the Consumer Rights Directive, and it applies only because we deliver at once — which is what most buyers want.

If you have not started the download, tell us within fourteen days and we cancel and refund the order.

What is not refundable

Change of mind after you have downloaded the file, or a request to refund a purchase made with a discount code you no longer want. Neither is excluded by law; it is simply the nature of instant digital delivery.

Chargebacks

If something is wrong, write to us first. A chargeback raised before contacting us usually takes longer to resolve than a refund, and we can almost always fix the problem in a day.